Be an active listener. When someone else is speaking, it is easy to become distracted by thoughts and external sounds, such as a car horn or other nearby conversations-and by giving in to these distractions you can miss crucial details from the speaker. Let the person who is talking know that you are listening by making eye contact and focusing on the sound of their voice rather than the distractions around you. Additionally, don’t interrupt someone when they are speaking. Listen, then respond. Quite often, people are not looking to be “fixed”-they truly just want to be heard.
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